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ACD : Automatic
Call Distributor |
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Supervisor |
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Call queuing |
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Real-time queuing information |
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Powerful group management
& configuration |
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Unlimited groups |
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Individual group greeting
messages |
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Group overflows |
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Real-time statistics
– reports |
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Historical statistics
– reports |
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Call routing based on
DNIS |
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Operates with most PABX's |
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User-friendly Supervisor
Console |
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Agent
Desktop |
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Fully functional
desktop client application |
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Inbound / outbound control |
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Breaks (customer-specific) |
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Wrap up (customer-specific) |
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Unique login
using ID, password & ext number |
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Complete
reporting of all agent events |
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Overflow
receive capability |
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Free seating
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Priority
routing |
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Reporting |
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Standard
reports |
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65 standard reports (calls offered, handled,
abandoned, etc) |
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Easy retrieval |
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Custom reports |
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Customized reports and third party products
available |
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Easy retrieval |
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